FAQ
Frequent asked question by the customers are given below
Refund
To request a refund, you need to contact us with your Purchase/ Order ID. You can get in touch through our customer service channels, such as email, phone, or via WhatsApp.
You’ll usually need to provide details such as your order number, the product or service purchased, the reason for the refund request, and any supporting documentation (like a receipt or proof of purchase).
The time it takes to process a refund can vary depending on the policies and the payment method used. Generally, it can take anywhere from a few days to several weeks for the refund amount to reflect in your account.
Delivery
Tracking information is typically provided by the shipping carrier or delivery service. You can track your package using a tracking number provided by us or through a tracking link sent to your email.Â
Sometimes delays occur due to weather conditions, logistical issues, or high shipping volumes. If the delay persists or if there’s no updated information, contacting the shipping carrier or our customer service might be necessary to inquire about the status.
If your package is marked as delivered but you haven’t received it, first check with neighbors or household members to ensure it wasn’t left with them. Contact the shipping carrier and the seller immediately to report the issue and initiate an investigation.Â
Shipping & Returns
Shipping times can vary based on the seller, the shipping method chosen, and your location. Often, sellers provide estimated shipping times during the checkout process or in their shipping policy.
To start a return, follow the instructions outlined in the seller’s return policy. This often involves contacting their customer service, filling out a return request form, or initiating the return through your account on their website.
Sellers typically specify a return window in their policy, which could range from a few days to several weeks after receiving the item. Make sure to adhere to this timeframe to be eligible for a return.
Payment
We accept various payment methods such as credit/debit cards (Visa, Mastercard, American Express), PayPal, bank transfers, mobile payment services (Google Pay), and sometimes alternative methods like cryptocurrencies.Â
We typically use secure payment gateways or SSL encryption to protect customers’ payment information. Look for secure website indicators like a padlock symbol in the address bar or “https://” in the URL to ensure a secure connection.
After completing a purchase, most sellers provide an electronic receipt via email. This receipt includes details such as the item(s) purchased, price, payment method, and order number. You can also typically access your order history or receipts through your account on the seller’s website.
